Based on data in the Postal Service’s Enterprise Data Warehouse (EDW), the P&DCs processed about 7.5 million mailpieces after their cut-off time during the week of our observations however, they only included about 868,000 mailpieces (or less than 12 percent) in their MCRS reports. We projected that nationally from March 1, 2016, through February 28, 2017, mail processing facilities underreported late arriving mail by about 2 billion mailpieces.įurther, the eight P&DCs did not report all mail processed after the established cut-off time for completing mail processing in their MCRS reports. According to the Postal Service’s Mail History Tracking System (MHTS), the eight P&DCs had about 1.8 million late arriving mailpieces during the week of our observations however, the facilities only included 121,000 of them (or less than 7 percent) in their MCRS reports. According to Headquarters Network Operations management, there was no formal training for conducting daily mail counts and reporting delayed mail.Īdditionally, the eight P&DCs did not include all late arriving mail in their MCRS reports. In addition, P&DC management did not have procedures in place to periodically reconcile MCRS entries to actual on-hand mail volume to ensure accuracy. This occurred because employees were not properly supervised and trained in counting and reporting delayed mail. Specifically, we determined that there were more than 572,000 on-hand delayed mailpieces during our two days of observations however, the P&DCs only reported about 369,000 on-hand delayed mailpieces (or about 64 percent) in their MCRS reports for that time period. We determined that five of the eight P&DCs we visited did not accurately count on-hand delayed mail. We found that the Postal Service was not accurately reporting delayed mail. Our objective was to determine the accuracy of the Postal Service’s delayed mail reporting. We conducted our observations at the Brooklyn, NY Dallas, TX Greenville, SC Louisville, KY Mobile, AL Omaha, NE Southern Maryland and South Suburban, IL, P&DCs in February 2017. We judgmentally selected eight Processing and Distribution Centers (P&DC) for review based on changes in their delayed mail reported from fiscal year (FY) 2014 to FY 2016. MCRS information is available to management officials at all levels for analysis, forecasting, and planning. Mail processing facilities use the Mail Condition Reporting System (MCRS) to report their daily mail count, providing the Postal Service with a standardized national view of mail conditions at processing facilities. Mail processing personnel are to complete daily mail counts by 7 a.m. Mail processing facilities are required to complete daily counts and self-report on-hand mail, delayed mail, late arriving mail, and mail processed after the processing cut-off time.
Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day.
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